What Our Customers Are Saying
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-Anonymous
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Purchased an atv recently. Adam was a delight to deal with - just the straight goods with little bs, which is what you want when you already know what you are looking for. I'd recommend him (and Lewi) to anyone!
Pat L -
I purchased a Ducati Panigale V2 Troy Bayliss dition in March of 2023 and the experience was by far the best motorcycle purchase experience to date. At the time of purchase, the 2023 bikes had yet to arrive at most Ducati dealerships and I was being given the run around both for availability and price. I was about to give up on purchasing this bike as I was rather discontent with the treatment I was getting from sales representatives at various Ducati dealers in both Montreal and Toronto. Yes, I was willing to go out of my market zone to obtain this bike. Decided to drop in at Powersports Canada simply to look at bikes and ponder what to do next: give up or try again. I spoke with Mike Parker, the Sales Manager, and explained the situation. He listened and tried to help by checking if and when the bikes were to be available. No pressure, no fabricated story as to why they were so rare, etc. Turns out these bikes were on their way from Ducati and would be imminently available. Returned to Powersports Canada the next week and sat down to negotiate a mutually acceptable deal with Mike. Dealing with Mike turned out to make this the best motorcycle purchase experience I ever had. And the first bike I purchased new in Ottawa in 20 years. I am not afraid to go and purchase out of town if I feel I am not being taken seriously. Mike was super respectful and made this purchase a pleasure and I am more than happy to have been able to support my local Ottawa Ducati dealership. Obtaining accessories for the bike from the parts department and dealing with Joel was equally pleasant. I have no hesitation recommending this dealership and will not hesitate to deal with them again in the future if and when I decide that I want a new motorcycle. For anyone looking to purchase a Ducati, Powersports Canada in Ottawa is well worth considering. I give them 5 stars out of 5!
Pierre M, Ottawa, ON -
First of all,
Thanks to Mike Parker and Karen for their excellent service, I couldn't have been served more professionally.Secondly,
Despite a slight friction with the service guy who didn't seem very happy to have to deal with a Franco who had trouble explaining the problems of the bike to him with perfect words and sound effects lol, I must admit that I was completely satisfied with the end result when I returned to the store to pick up my Ducati Multistrada Rally. The new person who answered me at the service desk was very professional and committed to answering me very respectfully, I felt respected as a customer. Thanks for that.Considering the fact that nothing is perfect and that most people have good and bad days, I still give 5 stars to Powersports Canada who helped me in the purchase of my Ducati Multistrada Rally 2023. What a great motorbike!!! Thanks to Motorsports Canada teamPatrice Cote, Gatineau, QC -
Good bike shop ! Other bike shops in town refused to even look at my 40 yr old Honda Sabre. It needed a complete carb cleaning & synchro plus safety check after sitting for a couple years. Corey at the service desk has been flexible and accommodating; providing me with parts diagrams and leads on hard to find parts that are no longer available from Honda nor 3rd party suppliers. He has been a reliable source of realistic advice working with me to get this antique safe and back on the road. Corey does things A-Z presenting options as necessary. The Powersports shop mechanic, specifically Kirk,is not just a parts changer, he is the real thing familiar with complex carburetor synchronizing and diagnostics. Kirk is willing to dig deep to work out a solution.
Thanks Corey and Kirk, my antique bike is safe to ride again!Derek Bartram, Ottawa, ON -
Overall experience was great
-Anonymous -
Purchased a full face helmet for my wife from Karen Fahey. Second helmet we purchase from Karen. She is very knowledgeable and helpful when it comes to the right fit. Thanks again Karen for the great service.
Bob Cusson, EMBRUN, ONTARIO -
Would highly recommend dealership. Purchased used Harley Davidson. They went above and beyond checking it over and an excellent certification. Thanks to Jim Petrow and Mike.
Eric Falkenberg, Elizabethtown, ONTARIO -
Purchased my first full face helmet with Karen Fahey's assistance. To date I have always had small open helmets so this was a leap for me. She is very knowledgeable, knows her products and ensured I had the right fit and features for me. I could not be happier with the results. Thanks again Karen.
Bob Cusson, ONTARIO -
I got an awsome service by Karen when I came to purchase Helmet. She kindly and professionally took the time to explain the main features and to present different models ensuring the one I choose is the best one. Thank you very much Karen for your amazing help!
-Anonymous -
I had very good service with @Karen Fahey, She help me in choosing my first motorcycle helmet. I would recommend this store to anyone. They give great advice and know what they are talking about.
Mireille Massebeuf-Poulin, Gatineau, QC -
I purchased a 2021 CRF300L. I dealt with Mike Parker. Honestly the best experience possible. Mike is very professional , helpful and treated me first class. Couldn't thank him enough.
Barry Powers, Ottawa, ONTARIO -
Bought a 2022 Crf250 from halfway across the province, Jim and Angela were incredibly helpful and went out of their way to make it happen. I'll definitely be buying my next bike from them as well. Very friendly, great people, and by far the best experience I have had with any dealership before. Cant thank them enough for all the help.
Cody Marshall, Red Rock, ONTARIO -
Karen was excellent to deal with. Her knowledge on how to properly fit a motorcycle helmet extensive and she helps me find the best fit for me.
-Anonymous -
Karen was the best. Didn't try to make a helmet fit just because it looked good. Made sure that it fit correctly and without any pressure points. Top notch service.
Michael Burke, Ottawa, ON -
Ordering and receiving my part went as expected. The service from Liza went above and beyond what I have experienced in other stores, particularly the communication. And all this for a $3.05 o-ring. Thanks
Matthew Norton, Ottawa, ONTARIO -
Many thanks to Liza Kerr who helped me choose the correct gear for this new M1 rider. She took the time to explain the differences between the options and ratings of helmets, pants, gloves and more. I was especially worried about the helmets before purchasing but after a few days on the road with my new helmet, I am loving my choice - thanks to Liza.
-Anonymous -
Thanks to Mike Parker for helping me choose the perfect bike for my short 5'3ish" stature. I am loving my Honda Rebel 500! Mike was very professional and non-pressuring while I was making my decision between a couple of options on the market. He aligned my future needs and current driving experience perfectly to narrow down the choice to the Rebel 500. Mike not only made the purchasing experience easy but also provided a great overview of the operation of the Rebel 500. He went above and beyond by providing a short and basic driver re-fresher time for this "returning after retirement" M1 driver. His excellent instruction and patience was greatly appreciated. Highly recommend dealing with Mike if you are wanting to purchase a new bike.
-Anonymous -
Karen Fahey apparel provided exceptional service when purchasing a jacket and helmet. Knowledgeable and professional
Sonia Salmon-Greer, Chesterville, ONTARIO -
Mike Parker was my sales representative. Very professional, knowledgeable, honest and he made the whole transaction very comfortable, especially dealing from a long distance. The bike came certified with a fresh service however it was disappointing to have discovered several items upon getting home. The fresh oil change was set at the incorrect level which needed to be adjusted before my first long ride, oil residual on the pipes and undercarriage of the bike, the + and - battery terminals were loose! And the coolant was well below the minimum level. Hopefully better care is provided by the service department in the future however this was my experience. All in all the dealership scores high points due to having dealt with Mike Parker. Thank you
Joseph Cacciola, Maple, ONTARIO -
I was out on a cruise when my bike started using oil. No observable leaks, no exhaust smoke, no blow back through the carbs. Never happened before and the bike was running well - no misses. I headed back into town and stop at Powersports. No appointment and during lunch but the service guy and a mechanic came out to take a look within moments. They confirmed what I had already figured but quickly traced a small leak to a bolt of the head of the number one cylinder. Tightened the bolt, sprayed the head clean and ran a test - no leak. 5 minute fix, no charge. A huge thank-you to Kirk and Tyler for all their help. Outstanding service !!
-Anonymous -
On Saturday, May 8 2021, my wife and I made an appointment with Karen Fahey in Accessories at the PowerSports Canada location in Ottawa (1 Laser Street) to be fitted for helmets and jackets. It has been close to 40 years since I have ridden a bike and so Karen treated both of us with amazing customer service, patience and confidence in the product. She devoted almost 3 hours of her time to making sure we had the right product for our body types and helmets that fitted perfectly. She answered all of our questions and more. Even recognizing that her birthday was the next day, (Mother's Day), the staff took time to wish her a Happy Birthday and celebrate with cake - she even offered us cake!!!! We would highly recommend Karen to anyone who is looking for down to earth, honest and patient information and customer service. Karen - get that tank filled!!! Neal and Deb Pedder
Neal Pedder, Brockville, ON -
I recently brought my Yamaha FJR for 2recalls . I was a bit apprehensive as the recall required a major repair and replacement of the gear assembly. The work was completed in no time and my bike is now running great and even better than before. Shout out to Aiden and the service dept for an amazing job! It was well worth to bring the bike up to Ottawa from Kingston. Would definitely recommend to others. Thanks again!
Nick Saba, Kingston, ON -
As a return customer (many times)...specifically, out last two visits and purchases its been great with the help from Karen
Paul Sammon, Nepean, ONTARIO -
I was there today to make a jacket purchase and has Lisa take care of me. She want pleasant, professional and a was a pleasure to deal with.
-Anonymous -
The service provided by Karen Fahey at the Ottawa store today was exceptional. She went out of her way to help my wife find snowmobile pants, gloves and provided several other alternatives for us. Absolutely outstanding - thank you Karen!
Nina & Glenn LegaceGLENN LEGACE, Brockville, ONTARIO -
Karen gave me a hand with my purchase and she was the best.... 5 stars for her!
-Anonymous -
Tried to buy $80 worth of parts for a Goldwing. I called to confirm the order and pay via credit card. A very RUDE parts employee advised me that he couldn't accept credit card info via telephone and that in order to 'place' my order I'd have to drive 30 minutes from home to physically use my credit card, then the order would be placed. I'd have to return to the store for pickup... Absolutely ludicrous requirement in this day and age of Covid.
I shoud have been able to pay via telephone and just make the one trip.Asking Management to fix this requirement as I'd really like to support small business.MPMichael Pearson, Ottawa, ONTARIO -
Purchased new motorcycle jacket. Staff member was helpful with regards to my safety concerns and protection I was looking for. No sales pressure, friendly and very informative. Will return for future purchases of accessories and parts. Thanks Karen.
Shawn Cassidy, Ottawa, ONTARIO -
Shout out to Lisa - Very helpful friendly knowledgeable. Great job understanding my needs and showing me a great product. Very happy with my purchase.
-Anonymous -
I wanna give a huge thanks to Sheldon McCarty for helping find my part been looking for weeks
Sterling Thomas, Orleans, ONTARIO -
Met with 2 kind advisors, Jim for information on sales & financing for a 2020 Rebel, and Willa for help picking a helmet & some accessories.
Both were very understanding and patient in advising for the best deals and safest gear for an excited newbie. I left very satisfied with the info provided, and ofcourse with my cool shiny new helmet. Thank you for your indulgence on the latter Willa! Cheers!-Anonymous -
My son is 11 years old and saved his money for years to buy a dirt bike, two weeks ago we made (what he now understand to be the wrong) decision to buy from Kanata Honda - yesterday there we observed a problem with the tire of the bike - After being routed around we spoke to the original sales person who was rude, and told us that they would not fix the bike for over a month. My friend who had an awesome experience at Powersports suggested to give them a call - Enter Tarek Osman at Powersports to save the day - Tarek helped us problem solve, took the bike in right away, and fixed the tire in an hour FREE OF CHARGE!!! My son also proudly hung his key on the key chain Tarek provided and is wearing the hat given around the house! We will have powersport needs for a long time and we will most certainly return to Powersports every time!!! Thank you Tarek you really made a difference in our sons life in a time where not a lot is really going his way! You are a kind, person and an excellent business person. Cannot wait to make our next purchase from you!
Tina Sul
Richmond ONTina Sul, Richmond, ON -
Great place to buy a Honda. Tarek and Angela did an excellent job and are very friendly. I was not in a good place and they put up with me anyway and helped me. The African Twin I bought new is an excellent bike way to go Honda. If you want to buy a Honda this is the place to get it. I will update you on their service after I go there a few times. Don't hesitate get a Honda today from Powersports.
-Anonymous -
Bought a new Honda snowblower. Very helpful sales people. They were able to answer all my questions and the snowblower works very well.
-Anonymous -
I just wanted to drop a line about 2 rock stars who saved my Butt on Saturday
Trevor Balogh and Liam Hastings
These 2 guys came to my rescue with a level of service that was over the top. I am truly impressed as it was late and my bike needed some TLC and they came through.
I will come in and see them both when I need to replace my already aging bike.
Great job and they a real assets to Power SportsPaul C, Ottaw, ON -
I have had my Honda Snowblower serviced with you folks twice and I have to say the service has been excellent! You not only repaired it for a fair price but you did it in a timely fashion. My wife picked up the snowblower and your service department took the time to explain things to her and they loaded it into our vehicle for her. I will definitely purchase and service from you folks in the future. Many thanks...
Anonymous , Orleans, ON -
I just want to express my gratitude for all your team involved with my purchase this weekend. Great people, no pressure, always polite and helpful. I was able to purchase a dream motorcycle at a great price and they even helped me load it onto my trailer! Fantastic job to everybody at Powersports. Thank you all very much.
Anonymous , Ottawa, ON -
Just wanted to send a thank you to Chris & Luke for their excellent service. As a new rider with little knowledge of your products, I went in a little fearful of being pressured into all sorts of things but they both listened patiently to my questions and provided a ton of information that made me feel super comfortable with the whole experience.
Anonymous , Carleton Place, ON -
I would like to thank Jim for his excellent customer service. Very much appreciated. I highly recommend Jim as a salesperson.
David , Ottawa, ON -
I puchased a Vstar 650 in the spring of 2014. Dominic was my sales man. Staff were excellent to deal with. Very knowledgeable but not pushy. My wife dealt with the parts department to have a windscreen installed prior to pick up. Everything was perfect. When I picked up the bike I noticed a scratch on the wind screen. No issue.. it was replaced at no charge. I have had two service intervals at Ottawa Powersports. Both times I have received top notch service and staff are always helpful. I just completed my 7000 km service and dropped the bike off at 8am. I expected to leave the bike and pick it up the next day. Instead the crew at Powersports serviced the bike that day and saved me a trip down from Pembroke. That is thanks to Olivia and Andre in service. Purchasing a bike is exciting, but it is the after sales service that keeps me coming back to Ottawa Powersports. I would recommend this dealership to anyone looking for a bike. Thanks for your efforts and keep up the great work. Chris from Pembroke!
Chris , Pembroke, ON -
Karen and I enjoyed our first long tour together this past July. Twenty days from Hamilton to the Cabot Trail and back through Ottawa enroute to Manitoulin Island, The Chi-Cheemaun Ferry, and home. The 2005 ST 1300, my first bike, performed flawlessly! Except I should have added a couple of pounds of pressure to the rear tire to accommodate riding two up and having heavier than usual baggage. Consequently, just outside Rutland, Vermont, we noticed part of the shoulder of the rear tire had worn to the sub-tread belt. Saturday afternoon; nowhere to go! We limped 5 hours through the pouring rain to Ottawa the next day, taking it easy on the turns and praying out loud. The manager at the Fairmont Chateau Laurier, an avid biker himself, said he knew a place that would take care of us. He called Powersports Canada that day and was assured they could replace the tire. When I spoke with Olivia in the service department the next morning, I was advised simply to park the ST in front of the hotel, not to worry about a thing, and enjoy my day in our capital city; they would take care of the rest. When I returned after supper with good friends later that day, the bike was parked where I had left it with a new tire. I was overwhelmed at the promptness with which our emergency was handled and the courteous, friendly rapport with Olivia on the phone. My only regret was not actually meeting any of this amazing Powersports team. But I did promise that, should I ever trade up to a Goldwing, Powersports Canada would get my business even if it meant a six hour drive from Dundas. And thats just what happened this past weekend. After fruitful and fair negotiations with Greg about a trade in value on the ST, a conversation with Dominik about financing that was sensitive to my situation, Karen and I headed up to Ottawa with great excitement. We were greeted as though the Powersports team had been expecting us: friendly smiles, cheerful chatter, hot coffee, warm handshakes! We felt as though we were their only customers. Trevor at the parts desk (lived for a while in my hometown; its a small world after all!), was equally helpful in ordering the intercom system which would be shipped to Dundas at no extra charge. Liam was patient in acquainting me with the bike itself and, as the day was chilly, had the grips and seats, especially Karens, already warmed up. We may live 500 km away from this dealership, but they will always get my business whether its ordering accessories or driving to Ottawa to have them service the Wing. I grew up in a small family business where personal service was paramount. Sometimes my cynicism suggests its a thing of the past. Well, not so at Powersports Canada. Thank you! Not only are Karen and I enjoying a great motorcycle in the Goldwing, we enjoyed a great experience dealing with all of you! Keep up the fine work! Youre a credit to Honda and to Ottawa! Seeya in the spring for my first oil change!
John , Dundas, ON -
More kudos for Powersports. We were headed to 1000 Islands for a ride on the Wing and notice a bold that held the fender on was missing. Unfortunately the parts dept didn't have a bolt to buy. The service dept was closed but after checking one of the guys found a bolt came out with his impact wrench and put it on for us. How much you ask. Nothing. Nada. Thanks so much guys
Michael , Ottawa, ON -
We had recently upgraded from a Suzuki Boulevard C50 to a Honda Gold Wing. Problem was I was taking my M2 Exit course after the purchase of the Wing. Too good a deal to pass up. That being said I didn't want to show up on a wing, even though I have driven quite a bit. Without hesitation the folks from Powersports offered me a 2008 Honda Shadow for the weekend. That was awesome!!! That is customer service to the nth degree. Thanks again to everyone involved from the original purchase/trade in, to loaning me a bike.
Anonymous , Ottawa, ON -
Quick not of appreciation for service I received recently. My Yamaha 125 was brought in for work on the carb/gas tank on a Monday. When I phoned about the status of work on Friday I was told no parts had arrived and I would have to wait. I was not happy, and expressed it strongly. The service rep who was helping me (Olivia) kept her cool, was clear and helpful. She said she would try to do something, and did. My bike was ready that day at about 5:45. She, the mechanic(s) and the gentleman at the service desk who explained the work put some extra efforts in. It was really refreshing. Thanks!
Jamie , Ottawa, ON -
I recently purchased a new Yamaha Super Tenere ES from this company plus a pile of accessories in preparation for some grand touring. I was exceptionally pleased with the negotiating process as well as PowerSport's ability to certify/repair my older BMW for a successful private sale after the fact. All the staff that I dealt with were incredibly helpful and professional in every way and they will definitely continue to receive my business.
Bob , Ottawa, ON -
Thank you Marty for the great service work on my 08 Harley. All service staff were friendly and helpful!! Thanks Rob
Anonymous -
I have been dealing with Greg and his staff for the past 10 years. I recently purchased my 10th bike through Greg who ensured he and his staff always have the customer experience in mind. Trevor is always standing by to assist the customer, guiding them through the best parts for your bike. I have never dealt with a company that I always feel welcome whether just stopping in for a coffee, buying parts, service department or buying a new toy! Thanks again Powersports for a great 10 years!
Anonymous , Ottawa, ON -
Salesman was excellent! Very helpful, friendly, informative, and probably the most important point to me was that he was not pushy in any way. I'll go back again.
Rob , Nepean, ON -
I purchased a new sportsbike from Powersports Canada in 2013. I originaly started my day with a phone call to inquire about price and inventory. Ended up buying the bike 2 days later with them. The over all experience was excellent. Sales follow up and call return on points that were important to me was beyond reproach. Service delivered the bike within the agreed time with an upbeat attitude and helpfull hand right into my garage. Special thanks to Nathan Campbell for recognizing what is important to the buyer. Cheers, G.
Gen , Gatineau, QC -
I took a chance and bought the Ukon universal plow for my yamaha! Unbelievable deal!!! it works amazing, shipped to me next day! now my 2 neighbours bought one each too! so impressed, dont find good deals on a great product like this everyday!!!
Chris , stjohns, NL -
The guy you have doing the online parts sales with kijiji ads is amazing! Internet shopping isnt easy but this gentleman made me feel like buying everything i need from him, i have never talked to someone more knowledgable than him. he also made me feel so safe buying product. He has convidence in what they sell, when a guys says," dont buy this brand i would buy this brand because i want you coming back to purchase more stuff not come back with something that dont work" wow ! great experience. fast response by email to ! thank you internet parts guy/Trevor
Anonymous , Kanata, ON -
Thank you Part's Department for always being quick to help and get my order in as quickly as possible. The service is great and I enjoy going to pick up my supplies at PowerSports. Scott.
Anonymous , Oxford Mills, ON -
Hermann , Cardinal, ON
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Hello all, I am a 36 year old male who had a dream for the last 10 years. I walked into Powersport Canada location, and the minute I walked in I was welcomed by Chris Doolan--who also became my helping hand. After looking at a gorgeous GSXR600 Suzuki...I went back a few days later to put money on it. I just want to give a HUGE SHOUT OUT to: Chris Doolan, Jason Sarac--who did the financing, (sorry but I can't remember her name) the short brunette accessories sales girl--who took her time and was an absolute pleasure to deal with. I work with the public myself, and I know the importance of building bridges as we go along our roads. I recommend anybody that I talk to, to visit the team over at Powersport. I also want to mention Sebastian, who is another sales rep, who gave me VERY VERY good advise on how to drive a bike. Thank you Sebastian!! My dream of having a bike has become true!! Thank you once again! The happiest new rider of 2012! Emilio Ruiz
Emilio , Ottawa, ON -
Hello all, I am a 36 year old male who had a dream for the last 10 years. I walked into Powersport Canada location, and the minute I walked in I was welcomed by Chris Doolan--who also became my helping hand. After looking at a gorgeous GSXR600 Suzuki...I went back a few days later to put money on it. I just want to give a HUGE SHOUT OUT to: Chris Doolan, Jason Sarac--who did the financing, (sorry but I can't remember her name) the short brunette accessories sales girl--who took her time and was an absolute pleasure to deal with. I work with the public myself, and I know the importance of building bridges as we go along our roads. I recommend anybody that I talk to, to visit the team over at Powersport. I also want to mention Sebastian, who is another sales rep, who gave me VERY VERY good advise on how to drive a bike. Thank you Sebastian!! My dream of having a bike has become true!! Thank you once again! The happiest new rider of 2012! Emilio Ruiz
Emilio , Ottawa, ON -
Thank you to all for helping me get my first bike; a 2007 Kawasaki Versys - what a blast to ride! Rode in to work today in the rain wearing my new Icon Alliance Hi-Viz helmet. Not a hint of fogging on the shield!! It is quieter than my Shoei RF-1000 AND NO FOGGIN ON MY NOGGIN!! Thanks to Jim in Sales (and riding tips), Jason in Finance, and Lisa, Janet, and Jodi in Accessories for help with my new helmet and gloves. Best wishes to all. Sincerely, Tim
Anonymous , Ottawa, ON -
Hello everyone on laser street, bet you taught I had forgotten.. Well folks here is my story of our experience at Honda Power sports at 1 laser rd , in Ottawa. First let me start with a bit of my history , so you know where I stand... When I was 5 years old my Mechanic Dad gave me a cleaned carburetor on a piece of newsprint and a screwdriver to play with, I grew up knowing and fixing cars bikes trailers and anything which had wheels or tracks, I spent my summers riding horses and ponies, while de-branching trees we cut down to make 4 foot logs to dump into the Gatineau River, during the 70's. I was 11 when I ran my first Johsered chainsaw, there now I dated myself as well. I was 11 when I rode my first Motorcycle, Skidoo as the driver on a regular basis. It is my habit to distrust car dealers, or dealers of anything which has a motor. My sweet lady decided she would ride the motorcycle with me, after 20 years and the smaller bikes I used all my life were...well to small, we needed a touring model, so a shopping we went. Every dealer we went to was the same story, they knew what we needed and would sell us just that, well the expected was occurring all the time, we shopped for 4 months, the entire summer of 2011, then we stopped into Power sports, and their approach was weird, and unexpected.. I don't know if it was cause it was starting to rain or cause it was within an hour of closing time, but we were talked tooo NOT AT? we were treated like lookers not.... I will sell you something buyers.. truly it was weird? We ended up buying a used Yamaha Venture Midnight edition 2005, and it was a good experience unexpectedly, it took a few days longer than expected to get the bike as they needed to replace the front brakes...that surprised me, as they did not try to say some BS and try to make us pay for the brakes? But then the real shocker happened, 4 days after riding the bike off the lot, I noticed that the rear air shock had completely failed and was leaking oil and such, well thinking I was in for a wicked battle, I went back to Powersports, and showed it to them. They looked at it and said it was dead, and needed to be replace, and I said replace it... In the back of my head I was thinking... They will try to make me pay for this, I have a big battle coming over this? The shock was $700.00 + Labour + Taxes +++ well over $1000.00 It took a week for them to get the shock in, exactly the amount of time they said it would take ! They took 3 hrs or so to replace the shock and when they brought the bill out for me to sign, I almost fell right the hell down, it had $0.00 due... The manager had told me they would try to get it warranted, but I never expected them to be decent about this... They never even hinted at trying to stick this up our ...hummmm or down our throat.... With this note I am doing something I would have bet my house I would have never done, I am saying that powersports is different, You want a bike or snow, or 4 wheller, well get the customer service, the right customer service, cause from every single person at the Service desk I met, or the Parts counter or the Repair shop, or the sales floor, all the FRAKING way through, I was made to feel like a customer they wanted to help, and most of that was after they had my check.. Go figure, I can still be surprised. To each and everyone at powersports from Ron and Sue...Thank You, and you will see us again many times... You guys and gals did great, with a style I did not ever believe I would ever experience.. Still shocked Ron W.
Anonymous , Ottawa, ON -
best service ever!! they always try to help you out and prices are the best around. Ryan Smith Ottawa
Anonymous , Ottawa, ON -
I showed up during my North American trip from Surrey to Cape Breton and back. I needed to replace my worn rear tire, and they had me back on the road in a couple of hours. they had the right tire for my CBR 954, which I did not seem to have the same results talking to quite a few Ontario dealers. Kudos to all the friendly staff and great work to help me get back on my journey,--- any traveller could stop in and feel welcome! - Tyler S
Tyler , Surrey, BC -
no pressure sales. very friendly and easy to deal with staff. me and the wife got new bikes. Adam kept us informed throughout and was genuinely concerned with our service. big thanks to all the staff at powersports
sean , pembroke, ON -
I CALLED IN FOR INFO ON A USED BIKE AND SPOKE DIRECTLY WITH THE SALES MANAGER ADAM K, WE MADE A DEAL OVER THE PHONE AND THE BIKE WAS IN EXACTLY AS DESCRIBED CONDITION, SAFTIED AND A PLATE ON IT WAITING FOR ME UPON ARIVAL 3 DAYS LATER!!!!! I SEND ALL MY FRIENDS HIS WAY AND I WOULD DEAL WITH AGAIN AND AGAIN!!
Brandon , Kingston, ON -
jai acheter une cbr 929 rr 2000 jai acherter 2 pneus des frins est je fais instaler tr es bon service .. very good servis
brent , Gatineau, QC -
Amazing service
Dante , gatineau, QC -
I was at a dealer in ?? that was playing games when I went to look at buying the new fury. I had to go to Ottawa so I stopped in to see them at Powersports.These Guy,s have a "no bs approuch" Told them what I had for tradin & what I wanted I got it. When I need parts I call & it is shipped out ASAP. Thanks you have a well oiled shop here Regards James
Anonymous , ON -
Had problems with my bike no one in the city was as knowledgeable , personable and extremely helpful as Kirk Cannon in service
shawn Almonte -
Friendly and quick service, great place to shop
Anonymous , Ottawa, ON -
***ONLINE PURCHASE I purchased items online, instantly I was impressed! I dealt with Trevor and he really knows his stuff. He changed a few items to suit my needs and the parts were here within a day. Canadian online shopping is here and this is where I will shop
Chris , Sudbury, ON -
I bought a 2007 CBR 125r from this dealership and they were very helpful and friendly. They don't pressure you which is nice to have a relaxed feeling. They order parts in within a day or two which is very impressive. Powersports also has lots of inventory for accessories to pick from to fit your bike and style. Overall was a great experience and I plan to keep with Honda bikes for the future.
Scott , Ottawa, ON -
I drove 4.5 hours one way to buy a bike sight unseen after the local dealership wouldnt deal at all. The bike was exactly as described. Adam Asiri was easy to get along with and made the whole thing quick and easy. I'll make that drive again when the time is right!
Dylan North Bay -
I bought a Honda VTX 1800 in the spring , I am extremely happy with the easy going no pressure , friendly, courteous and willing to please professional sales staff . Same goes for parts and service . The bike is awesome,love it, this is the way to treat customers, Keep up the good work
Frank , Greely, ON -
You guys really impressed me I went to two other dealerships and they wouldnt approve me, The moment I walked in the door someone actually said hello! You guys really know your products even other manufacturers!, you where able to get me a approved and a beautiful bike. A+++ I really enjoyed my purchase from you guys. Also this website is amazing with full specs of each bike it really helped me make my decision easier! P.S Thanks a lot Adam you made my decision much easier with all your help and knowledge you really do take care of your customers! Thanks Evan
Evan , Ottawa, ON -
Firstly, your parts department was very helpful in ordering me a centre stand for my CBR600F3 1998. Steve/Lazlo were fantastic. Cudos. Secondly, your Parts Fiche is BRILLIANT ! Thanks for that. Awesome help even to reassemble my rear wheel. I had no idea which spacer was RR and which was LR... thanks. Keep up the great work! tim
Tim -
Drove around one Sunday wanting to get back in the saddle after 20 yrs. Found Power Sports, bought my Shadow. Second summer now, I have had a VTX1300 and now own an ST1300A. Guys have been terrific in dealing with any problems. Always feel as part of the 'team' when I drop by. Who knows; next a big cruiser?...eh Adam????
Robert , Ottawa, ON -
Powersports has helped my wife and I through several purchases without a hitch. The sales staff knowledge is an obvious reflection of the managment at the shop. There service department is always helpfull and cooperative. The parts department mangaer has trained his staff to be helpfull and always cheerful. No matter the occasion to stop in at this shop it is always a pleasure. This has got to be the best Motorcycel shop in the city hands down.
Darren , Orleans, ON -
After shopping at many other dealerships in Ottawa i found Powersports Canada to have the most knowlegable staff, service, and parts department in the city. Sam was a great salesman who listened to my needs and offered many avenues to suit them. I will be going back to Powersports Canada for all my motorcycle needs from now on. Thanks
John , Ottawa, ON -
what a store, great people! I got an awsome deal and my sales person Sam Osman was very Knowledgeable and helpful. I will buy again thanks guys!!!!
Matt , Ottawa, ON -
Mike , Ottawa, ON
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Terrific buying experience when I purchased my first bike. They helped me find the perfect size and price. They didnt try to push me on bike that was to big for me. Best buying experience!!! Very helpful staff
Anonymous , Ottawa, ON
Excellent service both Adam and Lewi made the process of buying the CBR delightful. They were always available for questions and expedited the bike go to the final sale signature in a very professional manner. Best shopping experience for a bike !